Returns/Exchanges

We stand by our products and want you to be completely satisfied. If your question was not answered below please feel free to reach out to us at paisleyraye.weepingwillow@gmail.com and we will get back to you within 24 hours except on weekends. 

We offer store credit for returns only. Orders are eligible for a return if the items are received back to Weeping Willow Boutique within 14 days of the customer receiving the product. We do not issue refunds for returns or exchanges. Merchandise must be returned in original condition (unworn, unwashed, unaltered, fragrance-free) with original tags still attached.  Shipping will not be issued a credit unless there is an issue on our end. Once we have processed your return you will receive an email with your store credit. Please allow 3 business days to process your return. 

Where do I send my return? 

Weeping Willow Boutique

532 Broadway #18

El Cajon, CA 92019

What if I want to exchange an item? Our inventory is limited to ensure we always have a variety of styles to choose from. Therefore, we cannot guarantee we will have the exact item still available once we receive your return. We can only exchange for the same exact item but different size. We are not able to exchange or hold different items. If you need a different size please note that on the return form and we will fulfill your order if the item is in stock. If the item is not in stock we will send you a credit and notify you through an email. 

 

Did you receive a damaged or wrong item? We apologize for any inconvenience this may have caused and we would be more than happy to make this right. Please email us within 7 days of delivery to paisleyraye.weepingwillow@gmail.com

Just a Few More Details

  • Store credit does not include shipping 
  • Accessories and sale items are FINAL SALE items. 
  • We do not hold items for returns or exchanges 
  • Any return or exchange must be shipped back to us within 14 days of receiving your package. 
  • Make sure you include this return form for all returns and exchanges. 
  • Exact colors of merchandise may slightly vary on products due to lighting, photography lenses, and monitor resolution. These situations do not qualify as defects and the buyer will pay to return shipping if a return to our boutique is attempted. 

 

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